Refunds & Returns Policy

Last updated: December 22, 2025

Our Commitment

At Pazzon Hub, we follow industry-leading practices similar to major e-commerce platforms to ensure customer satisfaction. We stand behind the quality of our products and provide comprehensive protection for your purchases.

1. Replacement Policy for Damaged/Missing Items

Free Replacement Guarantee

If you receive a damaged, defective, or missing product, we will provide a free replacement within 7 days of delivery at no additional cost to you.

Eligible Conditions:

  • Product received in damaged condition
  • Missing items from your order
  • Product not matching the description or specifications
  • Manufacturing defects visible upon delivery

How to Request a Replacement:

  1. Contact our support team within 7 days of delivery
  2. Provide your order number and photos of the damaged/missing item
  3. Our team will verify the claim and approve the replacement
  4. We'll arrange pickup of the damaged item and send a replacement
  5. No additional charges or shipping fees apply

2. Warranty Coverage

Standard Warranty

  • • Duration: 6 months from purchase date
  • • Coverage: Manufacturing defects
  • • Automatic: No registration required

Extended Warranty

  • • Duration: Additional 6 months
  • • Total Coverage: 12 months
  • • Requirement: Device registration required

Extended Warranty Registration Requirements:

  • Complete customer details (name, address, phone, email)
  • Order number and purchase date
  • Product serial number (SN)
  • Copy of invoice/receipt
  • Registration must be completed within 30 days of purchase

Warranty Coverage

Warranty covers manufacturing defects only. Physical damage, water damage, misuse, or normal wear and tear are not covered under warranty.

3. Return Policy

Important Notice

We do not accept returns for change of mind, size issues, or personal preferences.Our policy focuses on replacements for damaged, defective, or incorrect items only.

CRITICAL - 5Genius 5G Device Requirements

Before purchasing the 5Genius 5G device, you MUST verify true 5G network availability:

  • Test your 5G speed: Use speedtest.net or similar apps - must show 100+ Mbps consistently
  • Verify real 5G: Some networks display "5G" icon but deliver slow speeds (fake 5G)
  • Network confirmation: Contact your telecom provider to confirm true 5G availability in your area
  • Speed requirement: If your network doesn't provide 100+ Mbps, the 5Genius device won't achieve 5G speeds

⚠️ NO RETURNS OR REPLACEMENTS if device doesn't get 5G speeds due to insufficient network speeds in your area. The device is fully functional - it requires genuine high-speed 5G network (100+ Mbps) to operate at 5G speeds.

Non-Returnable Items:

  • Products in working condition without defects
  • Items damaged due to misuse or negligence
  • Products with missing original packaging or accessories
  • Items purchased more than 7 days ago (for damage claims)
  • Customized or personalized products
  • 5Genius devices where customer's network doesn't provide true 5G speeds (100+ Mbps)

4. Timeline and Process

Within 7 Days of Delivery

Report damaged, missing, or incorrect items. Free replacement provided with no questions asked.

Within 6 Months (Standard Warranty)

Manufacturing defects covered. Replacement warranty provided after verification.

Within 12 Months (Extended Warranty)

Extended coverage for registered devices. Manufacturing defects covered with replacement warranty.

5. Replacement Process

Step 1: Contact Support

  • Visit our Support Center
  • Submit a support ticket with details
  • Provide order number and issue description

Step 2: Verification

  • Our team reviews your claim
  • May request photos or additional information
  • Approval typically within 24-48 hours

Step 3: Replacement

  • We arrange pickup of defective item
  • Replacement shipped immediately
  • No additional charges apply

Step 4: Resolution

  • Receive your replacement product
  • New warranty period begins
  • Case closed with satisfaction survey

6. Refund Policy

Limited Refund Scenarios

Refunds are provided only in exceptional circumstances:

  • Product discontinued and replacement unavailable
  • Repeated defects in replacement units (after 2 failed replacements)
  • Order cancellation before shipment
  • Duplicate charges or payment errors

Refund Processing:

  • Refunds processed to original payment method
  • Processing time: 5-10 business days
  • Bank processing may take additional 3-7 days
  • Refund confirmation sent via email

7. Warranty Registration Benefits

Without Registration

  • • 6 months warranty coverage
  • • Standard support response time
  • • Basic warranty terms apply

With Registration

  • • 12 months total warranty coverage
  • • Priority support and faster resolution
  • • Extended protection benefits
  • • Exclusive offers and updates

8. Exclusions and Limitations

Not Covered Under Policy:

  • Physical damage due to drops, impacts, or accidents
  • Water damage or liquid spills
  • Damage from misuse, abuse, or negligence
  • Normal wear and tear
  • Damage from unauthorized repairs or modifications
  • Software issues not related to hardware defects
  • Cosmetic damage that doesn't affect functionality

9. Contact for Claims

Support Center

Submit Ticket

Quick Response

24-48 hours

Resolution

Fast & Fair

10. Legal Compliance

This policy complies with:

  • Consumer Protection Act, 2019 (India)
  • Information Technology Act, 2000
  • E-commerce guidelines by Government of India
  • Social media advertising policies (Facebook, Instagram, Google)
  • International consumer protection standards

11. Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.

12. Contact Information

For questions about this policy or to initiate a claim:

Support Email: solve@pazzonhub.com

Support Center: Visit Support Portal

Business Hours: Monday-Saturday 9:00 AM - 7:00 PM IST