At Pazzon Hub, we follow industry-leading practices similar to major e-commerce platforms to ensure customer satisfaction. We stand behind the quality of our products and provide comprehensive protection for your purchases.
1. Replacement Policy for Damaged/Missing Items
Free Replacement Guarantee
If you receive a damaged, defective, or missing product, we will provide a free replacement within 7 days of delivery at no additional cost to you.
Eligible Conditions:
Product received in damaged condition
Missing items from your order
Product not matching the description or specifications
Manufacturing defects visible upon delivery
How to Request a Replacement:
Contact our support team within 7 days of delivery
Provide your order number and photos of the damaged/missing item
Our team will verify the claim and approve the replacement
We'll arrange pickup of the damaged item and send a replacement
Registration must be completed within 30 days of purchase
Warranty Coverage
Warranty covers manufacturing defects only. Physical damage, water damage, misuse, or normal wear and tear are not covered under warranty.
3. Return Policy
Important Notice
We do not accept returns for change of mind, size issues, or personal preferences.Our policy focuses on replacements for damaged, defective, or incorrect items only.
CRITICAL - 5Genius 5G Device Requirements
Before purchasing the 5Genius 5G device, you MUST verify true 5G network availability:
Test your 5G speed: Use speedtest.net or similar apps - must show 100+ Mbps consistently
Verify real 5G: Some networks display "5G" icon but deliver slow speeds (fake 5G)
Network confirmation: Contact your telecom provider to confirm true 5G availability in your area
Speed requirement: If your network doesn't provide 100+ Mbps, the 5Genius device won't achieve 5G speeds
⚠️ NO RETURNS OR REPLACEMENTS if device doesn't get 5G speeds due to insufficient network speeds in your area. The device is fully functional - it requires genuine high-speed 5G network (100+ Mbps) to operate at 5G speeds.
Non-Returnable Items:
Products in working condition without defects
Items damaged due to misuse or negligence
Products with missing original packaging or accessories
Items purchased more than 7 days ago (for damage claims)
Customized or personalized products
5Genius devices where customer's network doesn't provide true 5G speeds (100+ Mbps)
4. Timeline and Process
Within 7 Days of Delivery
Report damaged, missing, or incorrect items. Free replacement provided with no questions asked.
Within 6 Months (Standard Warranty)
Manufacturing defects covered. Replacement warranty provided after verification.
Within 12 Months (Extended Warranty)
Extended coverage for registered devices. Manufacturing defects covered with replacement warranty.
For Cash on Delivery (COD) orders, a small COD confirmation fee may be collected online at checkout to confirm your order. This is a courier/logistics collection charge and is separate from your order amount, which you continue to pay in cash to the delivery agent upon delivery.
The fee secures your COD order and covers courier handling for cash collection.
It is non-refundable once your shipment has been created or dispatched.
If your order is cancelled by us before dispatch, this fee will be refunded to your original payment method.
The fee is shown clearly at checkout before you pay, and your order is created only after this payment succeeds.
Limited Refund Scenarios
Refunds are provided only in exceptional circumstances:
Product discontinued and replacement unavailable
Repeated defects in replacement units (after 2 failed replacements)
Order cancellation before shipment
Duplicate charges or payment errors
Refund Processing:
Refunds processed to original payment method
Processing time: 5-10 business days
Bank processing may take additional 3-7 days
Refund confirmation sent via email
7. Warranty Registration Benefits
Without Registration
• 6 months warranty coverage
• Standard support response time
• Basic warranty terms apply
With Registration
• 12 months total warranty coverage
• Priority support and faster resolution
• Extended protection benefits
• Exclusive offers and updates
8. Exclusions and Limitations
Not Covered Under Policy:
Physical damage due to drops, impacts, or accidents
Social media advertising policies (Facebook, Instagram, Google)
International consumer protection standards
11. Policy Updates
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.
12. Contact Information
For questions about this policy or to initiate a claim: